Quickly and confidently hire outsourcing talent

TestGorilla helps you to shorten your recruitment time from application to first interview by helping you effectively standardize your process, automatically score your applicants, and focus on the right candidates. Hire for multiple roles with unlimited assessments - allowing your recruitment to scale with your business. By helping you spend time interviewing top performers, you can rest assured that your new hire can hit the ground running from day one.

Are you ready to optimize your hiring process?

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Save time screening candidates and improve the quality of hires for your BPO or outsourcing business


of employers say that
skills-based hiring helps to reduce mis-hires


of employers agree skills-based hiring is more effective than resumes


of employers reduced cost-to-hire when using skills-based hiring


of organizations improved employee retention when hiring for skills

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TestGorilla has been my go-to platform with every intake so far. Now, we have empirical data that helps us save time by focusing only on candidates with the skills we need.

Francois Allison, operational manager at Digital Care

See how other BPO businesses improved their hiring

Dyninno Group improves candidate screening rate and increases recruitment productivity by 400% using TestGorilla

Dyninno Group improves recruitment productivity by 400% using TestGorilla

Dyninno is a group of companies,  providing products and services in the travel, finance, entertainment, and technology sectors in more than 50 countries. Founded in 2004, now the company has 25 offices with total headcount of 5,000 employees.   Since the start of 2022, Dyninno Group has rapidly expanded its business across multiple companies and divisions, and as a result, needed to recruit more than 2,000 employees in less than six months in 2023. However, Pavel Bahu, Global human resources director at Trevolution (travel division of Dyninno), faced the challenge of effectively screening the increased number of candidates without diminishing the efficiency of their current hiring process – especially as they continue to hire 100s of candidates each month in different locations.

featured image of a case study about Digital Care and how they benefited from TestGorilla

How TestGorilla transformed Digital Care’s hiring process

Digital Care is a South African business process outsourcing (BPO) company working with large enterprise clients in the telecommunications industry.  Francois Allison, Digital Care’s Operational Manager, is responsible for talent acquisition and recruiting. He and his team were looking for ways to improve their hiring process to find the best candidates for their open roles.

Revolut improves time-to-hire by 40% using TestGorilla

Revolut improves time-to-hire by 40% using TestGorilla

Revolut is a global leader in the financial services industry. Since the organization was founded in 2015, its team has worked tirelessly to close the gap between traditional banking and modern fintech which has the potential to change the world. In just a few years, Revolut has grown from a simple cash-management app to a fully-fledged European bank with more than 20 million personal customers and 950,000 business customers in more than 200 countries.  Julia Panchenko, the services recruitment manager at Revolut, faced the challenge of building high-functioning multi-lingual teams to serve a truly global enterprise.

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Explore tests popular with BPO businesses like yours

At TestGorilla, we make it easy for candidates to demonstrate their skills through our user-friendly design and realistic scenario-based questions. Our skills tests work by presenting candidates with tasks and challenges that mirror the actual job they're applying for. You can set up an assessment with just a few clicks by choosing from over 400+ tests or using role-specific assessment templates. Once job applicants complete their assessments, you can review and rank them, gaining a clear understanding of their strengths and weaknesses.

Check out our most common tests for outsourcing and BPO below.

Call center representative

This call center representative test evaluates a candidate’s ability to provide support to customers while consistently delivering a great customer experience. This screening test will help you hire call center representatives with the critical soft skill
10 min

Customer service

This Customer Service test evaluates candidates’ ability to interact appropriately and determine appropriate solutions. It will help you hire experts who can enhance your CS operations by improving customer satisfaction and avoiding negative impressions.
10 min

English (proficient/C1)

The English (proficient/C1) test evaluates a candidate’s knowledge of the English language at the C1 level of the CEFR framework. This test will help you hire employees who can participate in demanding professional and social conversations in English.
12 min

Numerical reasoning

This numerical reasoning test evaluates candidates’ general aptitude with numbers and their skill in interpreting them for a wide range of applications. This test will help you identify candidates with strong numerical skills.
10 min

Don’t just take our word for it!

TestGorilla is an exceptional performer in the G2 Mid-Market Grid®. We’re a top choice for mid-market companies, earning high praise from customers.

Join the 10,000+ companies streamlining and simplifying their recruitment

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How to optimize your BPO recruitment with TestGorilla

TestGorilla is a game-changer for hiring managers, recruiters, and HR teams. Our platform ensures equal opportunities for all applicants, streamlines the recruitment process, and gives customers real-time reports about candidates.

Tailor your hiring with a selection of tests to predict job performance and assess job-specific and general skills.