Customer success skills test: Online screening assessment to hire the best candidates
Summary of the Customer success representative (SaaS) test
This customer success representative skills test evaluates candidates’ ability to proactively serve and engage customers, especially in a SaaS setting, by assessing both their approach to customer issues and their skills in problem resolution.
Covered skills
Understanding the customer journey
Empathizing with the customer and solving issues
Communicating business decisions to the customer
Use the Customer success representative (SaaS) test to hire
Customer success representatives, customer success specialists, and other roles that require a good, basic knowledge of customer success principles.
Type
Time
Languages
Level
About the Customer success representative (SaaS) test
Empathetic, diplomatic, and solution-oriented: Companies need customer success representatives with the right qualities to represent their company's brand and educate customers on the value of their company's product. Technology companies, and SaaS (software-as-a-service) companies, in particular, need customer success representatives who can not only answer customer questions but can proactively take steps to resolve potential problems before they happen (again) or grow into bigger issues.
This customer success representative test evaluates candidates' ability to empathize with the customer to solve issues, and to communicate business decisions to the customer in a way that cultivates strong and long-lasting relationships. The test also assesses candidates' knowledge of the customer journey and their ability to take the right actions based on it.
Candidates who do well on this test understand the basic principles of proactive customer success and have experience dealing with various customer requests and misunderstandings. A strong showing on this test means a candidate who also understands the balance between issues they can solve themselves and when matters truly warrant escalation.
This test is appropriate for candidates with some experience in customer success roles (1-2+ years). For a higher-level test, see our customer success manager (SaaS) test.
The test is made by a subject-matter expert
Mo M.
Mo has over a decade of experience in customer-facing roles, including support, sales, customer success and product marketing for companies like Threadless, Help Scout, and Moxion. Working cross-functionally with product teams and experienced in both customer-facing and revenue-generating roles for a wide array of business types and sizes, Mo knows how to manage, measure, and execute solutions for end-to-end customer success for B2B and D2C, and enterprise and self-serve customer bases alike.
Crafted with expert knowledge
TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.
What our customers are saying
TestGorilla helps me to assess engineers rapidly. Creating assessments for different positions is easy due to pre-existing templates. You can create an assessment in less than 2 minutes. The interface is intuitive and it’s easy to visualize results per assessment.
David Felipe C.
VP of Engineering, Mid-Market (51-1000 emp.)
Any tool can have functions—bells and whistles. Not every tool comes armed with staff passionate about making the user experience positive.
The TestGorilla team only offers useful insights to user challenges, they engage in conversation.
For instance, I recently asked a question about a Python test I intended to implement. Instead of receiving “oh, that test would work perfectly for your solution,” or, “at this time we’re thinking about implementing a solution that may or may not…” I received a direct and straightforward answer with additional thoughts to help shape the solution.
I hope that TestGorilla realizes the value proposition in their work is not only the platform but the type of support that’s provided.
For a bit of context—I am a diversity recruiter trying to create a platform that removes bias from the hiring process and encourages the discovery of new and unseen talent.
David B.
Chief Talent Connector, Small-Business (50 or fewer emp.)
Use TestGorilla to hire the best faster, easier and bias-free
Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.
Watch what TestGorilla can do for you
Create high-quality assessments, fast
Building assessments is a breeze with TestGorilla. Get started with these simple steps.
View a sample report
The Customer success representative (SaaS) test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.
FAQs
Related tests
AI Product Manager
Computer Networking Fundamentals
LinkedIn Advertising
Design Thinking
International Trade Law
Data Storytelling
Shift Coordination
Training and Development
Pharmacist
HIPAA
